Honest answers before you decide.

We charge a management fee as a percentage of gross revenue — typically 20–25% depending on the property, location, and services required. There are no setup fees, no onboarding costs, and no hidden charges. We only earn when you earn, which means our incentives are fully aligned with yours. The exact percentage is discussed during your initial consultation once we understand your property and goals.

No. Our fee covers the full scope of management: listing creation and optimization, dynamic pricing, guest communication, cleaning coordination, post-stay inspections, owner reporting, and owner portal access. Some optional add-ons — such as professional photography coordination or deep-clean services for initial onboarding — may carry a one-time cost, which we'll disclose upfront before proceeding.

We use a straightforward management agreement with a 30-day exit clause. If you're not satisfied with our performance, you can give 30 days' written notice and we'll transition the property cleanly — no penalties, no drama. We believe the best way to retain clients is to earn it every month, not to trap them in long-term contracts.

Owner proceeds are disbursed by direct deposit, typically by the 10th of the month following the stay. You'll receive a detailed monthly statement breaking down gross revenue, platform fees, our management fee, and any maintenance expenses. You can also monitor bookings and revenue in real time through your owner portal.

We document the property's condition before and after every single checkout using a detailed inspection checklist with photos. If damage occurs, we file claims through the platform's host protection programs (Airbnb AirCover, VRBO's $3M property damage protection) and handle the entire claims process on your behalf. For damage that falls outside platform coverage, we work with your homeowner's insurance and our vendor network to resolve it quickly.

We have a vetted network of local tradespeople — plumbers, HVAC technicians, handymen, and cleaners — in each market we serve. For routine maintenance, we schedule and oversee the work and charge the cost directly to your owner account with full documentation. For emergencies (burst pipes, heating failures during a guest stay), we have 24/7 response protocols and will act immediately to protect your property and your guests.

We coordinate with a trusted cleaning team in each market. Every clean is followed by a post-stay inspection — we don't just trust that it was done correctly, we verify it. Cleaning fees are charged to guests as a separate line item and passed through to the cleaning team; they are not part of our management fee.

Absolutely — it's your home. Owner blocks are easy to set: just let us know your dates (ideally with reasonable advance notice during peak seasons) and we'll hold them on the calendar. You'll have direct access to your booking calendar to manage personal stays. The only thing we ask is that you avoid blocking high-demand dates during peak season without advance discussion, as this can significantly impact annual revenue.

We use dynamic pricing software that adjusts your nightly rate daily based on real-time market data: local demand, competitor availability, upcoming events, seasonal trends, and your property's own booking pace. We also layer in manual strategy — for example, setting minimum stays during peak periods, adjusting for local events like ski season or festivals, and protecting your ADR during shoulder seasons. The goal is to maximize total revenue, not just occupancy.

We distribute across Airbnb and VRBO. Each platform gets an independently optimized listing — not a copy-paste. We also maintain Airbnb Superhost and VRBO Premier Host status, which improves search ranking and guest trust. For properties that generate repeat guests, we can set up a direct booking option to reduce platform fees over time.

Most properties see meaningful bookings within the first 2–4 weeks of going live. New listings benefit from a "honeymoon period" on Airbnb where the algorithm promotes fresh inventory — we time the launch strategically to take advantage of this. Full performance optimization typically takes 60–90 days as we accumulate reviews, refine pricing, and identify the booking patterns specific to your property.

Most properties are live on all platforms within 2–3 weeks of signing. The timeline depends on whether professional photography is needed (which we strongly recommend) and how quickly we can complete the initial property walkthrough and setup. We handle listing creation, pricing configuration, platform account setup, and all the operational groundwork — you don't need to do anything beyond giving us access.

Yes. If you're currently self-managing or switching from another management company, we handle the transition. For existing Airbnb listings, we can take over your current account (preserving your reviews) or create a fresh listing — we'll advise on which approach makes more sense based on your review history and current listing performance.

We focus on premium mountain properties in Colorado — cabins, chalets, ski-in/ski-out condos, and mountain homes — primarily within 2.5 hours of Denver. We also manage select properties in Crystal Beach, TX. We intentionally limit our portfolio size so every property receives genuine attention. If your property isn't a fit for our current capacity or market focus, we'll tell you honestly rather than take on more than we can serve well.

Scale is their product; boutique is ours. Large national companies manage thousands of properties across dozens of markets — which means your property is one of many, managed by rotating staff who may never visit it. We intentionally limit our portfolio so that every property owner has a real relationship with our team, every property gets a post-stay inspection (not just a cleaning), and every pricing decision is made with your specific asset in mind — not a market-wide algorithm. We also operate exclusively in markets we know deeply, which means our local vendor relationships, market knowledge, and regulatory awareness are genuinely superior.

Yes — we manage properties across the Colorado Front Range including Denver, Golden, Arvada, Lakewood, Boulder, and surrounding communities. Urban and suburban Front Range properties have strong year-round demand driven by business travel, relocation visitors, concert and sports events, and families visiting the area. The revenue profile is different from mountain properties but can be equally compelling, particularly for properties near downtown Denver, the Denver Tech Center, or the foothills.

Denver's STR ordinance requires that the property being rented short-term be the host's primary residence — meaning you must live there for the majority of the year. This rule applies within the City and County of Denver city limits. It does not apply to properties in surrounding municipalities like Golden, Arvada, Lakewood, Englewood, or unincorporated Jefferson County, which have their own separate regulations. If your property is in Denver proper and is not your primary residence, it may not qualify for an STR license under current city rules. We can help you evaluate your specific property's eligibility and explore alternatives if Denver's rules are a barrier.

It depends entirely on your HOA's governing documents. Some HOAs explicitly prohibit short-term rentals (typically defined as rentals under 30 days); others are silent on the issue; and some permit them with conditions. HOA restrictions are private covenants that are enforceable regardless of what municipal zoning allows — so even if your city permits STRs, your HOA can prohibit them. Before listing, you should review your CC&Rs, bylaws, and any recent HOA board resolutions on the topic. We can help you think through what you find, but we'd recommend having an attorney review the documents if there's any ambiguity.

Mountain properties (Breckenridge, Estes Park, Summit County) have strong seasonal peaks — ski season and summer — with softer shoulder periods in spring and fall. Front Range and urban properties tend to have flatter, more consistent year-round demand driven by business travel, events, and relocation traffic. This means mountain properties often have higher peak-season ADRs but require more active revenue management to fill shoulder periods. Front Range properties typically have lower ADRs but more predictable occupancy. Both can be excellent investments; the right choice depends on your acquisition cost, risk tolerance, and how hands-on you want to be.

Yes, and they matter. Denver and most Front Range municipalities have noise ordinances that apply equally to STR guests and permanent residents. In practice, urban STR properties receive more neighbor scrutiny than mountain properties, and a single noise complaint can trigger a city inspection or license review. We address this proactively: our guest welcome messaging includes clear house rules, quiet hours, and parking instructions. We also recommend that Front Range owners invest in a noise monitoring device (like Minut or NoiseAware) — a small upfront cost that provides early warning before a situation escalates.

It varies significantly by property, location, and bedroom count. A well-located 3-bedroom home near downtown Denver or Golden can generate $50,000–$85,000 in annual gross revenue at strong occupancy. Properties near major employers, hospitals, or universities often perform well for mid-term stays (30–90 days), which carry different regulatory treatment and can complement or replace short-term bookings. We'll build you a property-specific revenue projection based on comparable active listings in your area — reach out and we'll put one together at no cost.